Increasing hire quality
and optimizing talent management

with IHG

IHG (InterContinental Hotels Group) logo (PRNewsFoto/IHG)

Industry: Hospitality
Employees: 70,000+
Region: Greater China
Project timeline: 2012-Present

As one of the world’s top five hotel groups, IHG (InterContinental Hotels Group) has 12 brands, spanning 5,000 hotels in over 100 countries. More than 65,000 employees from various brands distribute in major cities across Greater China, including Hong Kong, Macao, and Taiwan, and begin to actively deploy second- and third-tier cities, which bring regional disparity and geographic mobility, making recruiting and managing talents extremely challenging for IHG.
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What were the

challenges

On-going manual candidates creation was a mass workload for the HR department, lack of visibility and transparency of cross-regional and cross-brand talent also led to intensive human labor. In addition, without an integrated talent management system, IHG found it very difficult to maintain ongoing talent data changes, weakening the HR support for their corporate talent growth initiatives. After an exhaustive review of alternatives, IHG started to work with aTalent in 2012 for years to come.

IHG Diagram

What were the

solutions

To support IHG’s need in achieving its goals, aTalent applied a series of integrated solutions in order to reduce HR department’s manual workload while improving the internal workflow for employees, covering knowledge, experience and productivity.

• Recruitment Management

Integrate with local sourcing channel IHG Career Site, and outsourcing channels such as VeryEast, 61HR, etc. Realtime job search and ability to apply on social platform WeChat along with simplified application process to attract candidates efficiently, with minimum to no HR manual  intervention. Connect candidates with the right brand in IHG portfolio through Culture Fit Assessment.

• Performance Management

People-centric employee interface including critical positions’ personal development plans, training, corporate goals, and objectives, salary
and benefits and more. Enable to get optimum workforce performance by linking job family management at support center and critical positions at hotels.

• Succession Planning

Provide successor nomination and succession analysis including employees’ experience, aspirations and performance to empower HR department to make better informed staffing decisions on time. Visualized and transparent talents career plans including mobility preferences help to increase internal mobility and reduce attrition rate.

• Talent Calibration

Multiple-grid scheme with highly configurable grid dimensions of defined talent management ratings to retain and develop the “right” talent.

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What are the

results & benefits

Talent Recruitment

  • System went live in 4 months across Greater China Region in 2012, and replaced Taleo globally in mid 2017.
  • Processed 2,000+ open jobs and 13,000+ candidates from April to July in 2017.
  • Increased candidate conversion rate by 20% with 30% reduction in time to hire.

Talent Management

  • Actively engaged and managed 5,500+ talents from 300+ hotels in Greater China in 2017.

Long term success

  • Because of the success in Greater China, IHG Headquarters decided to keep working closely with aTalent to roll this project out to IHG AMEA and Europe.
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“aTalent helped us to manage performance & succession of IHG Greater China Region 300+ hotels key positions.”

Gina Yue
Head of Talent,
Leadership Development and Learning
IHG Greater China

Visual Cheatsheet

System went live in 4 months across Greater China Region in 2012, and replaced Taleo globally in mid 2017.

2k+

Open jobs

20%

Conversion rate

-30%

Time to hire

5.5k

Actively Engaged

300+

Hotels

Case. Hire quality and Talent Management Greater China IHG 1

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Case. Hire quality and Talent Management Greater China IHG 2

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