Boosting Talent Mobility & Reducing Turnover at IHG Greater China

Service Consistency: IHG faced challenges maintaining consistent service quality across 400+ hotels in Greater China due to regional economic and service expectations differences.

High Talent Turnover: The company struggled with high turnover among high-potential employees due to a lack of visibility into talent mobility.

Talent Visibility: Existing systems didn’t provide sufficient clarity to track, assess, and develop talent across the region.

aTalent provided a highly flexible and scalable platform that addressed IHG’s complex needs:

Performance Management: Real-time assessments and tracking of high-potential talent.

Internal Talent Mobility: Introduced China’s first internal talent marketplace, improving retention and reducing external hires.

Succession Planning: Automated succession processes, ensuring timely staffing decisions. Learning & Development: Integrated with IHG’s LXP to provide personalized training aligned with roles and career paths.

• 3,000+ Job Postings & Successions Managed Annually

• 3,000+ Talent Assessments Completed Each Year

• 14% Reduction in High-Potential Talent Turnover

• 25% Increase in Internal Talent Mobility

• Improved Employee Engagement & Satisfaction

“aTalent has been crucial in supporting IHG Greater China’s growth with a robust talent management platform that improved internal mobility, reduced turnover, and aligned talent with our business needs, enabling effective performance and succession management across 400+ hotels.”

— Gina Yue, CHRO, IHG Greater China