eBaoTech: How a Leading Fintech Company Built an External Learning Ecosystem to Win in Southeast Asia

eBaoTech (Shanghai) Co., Ltd. (hereinafter referred to as “eBaoTech”) is a fintech company providing technological solutions for the global insurance industry. Today, its business spans over 30 countries and regions, empowering more than 300 insurance companies, insurance agents, brokers, and other ecosystem partners with innovative technology solutions.

As part of its business expansion strategy in Africa, the Americas, and Southeast Asia, eBaoTech’s senior management sought a learning management platform that is based in China yet international enough to provide technical support and training courses to its globally distributed external distributors.

Through this new learning management platform, eBaoTech aimed to enable its external distributors to quickly and accurately understand its business and products, ultimately delivering high-quality, standardized services and support to customers. The globally integrated management platform enhances the development capabilities of external partners on eBaoTech’s PaaS platform. From a business perspective, this learning management system not only improves the retention rate of existing platform users but also attracts more external learners, thereby increasing the company’s overseas revenue.

Challenge 1: Growing Demand for Global Expansion

As the domestic market becomes increasingly saturated, Chinese enterprises are prioritizing international expansion, exporting technology and products to meet local market needs.

Challenge 2: Complexity of Global Management

As companies expand internationally, they require an efficient global management platform to address talent management and business development needs across different countries and regions.

Challenge 3: Overseas Talent Management

The success of overseas operations heavily depends on the localization of talent management. Enterprises face challenges in navigating different legal, cultural, and business environments while effectively managing their workforce.

Challenge 4: High Costs of External Training

Many enterprises view external training as a “cost center” rather than a driver of business growth. The key challenge is how to transform training into a business enabler that contributes directly to growth.

aTalent built a global digital learning ecosystem for eBaoTech, empowering its partners with seamless access to training and knowledge resources worldwide.

Solution 1: A Multilingual, High-Security Platform

Supports multiple languages, including English, Japanese, Spanish, Portuguese, and French. Built on the infrastructure of globally recognized cloud service providers, the platform meets stringent data security requirements.

Solution 2: Precision-Driven, Data-Powered Enablement

Analyzes learning behavior data to automatically generate personalized learning paths, ensuring targeted training delivery and maximizing learning effectiveness.

Solution 3: A Global Knowledge Collaboration Network

Breaks down geographical barriers through seamless knowledge flows, establishing a real-time knowledge-sharing network across time zones and regions to ensure partners have instant access to training resources.

Solution 4: Agile and Rapid Deployment

From platform setup to content migration, the entire process was completed in less than one month, ensuring rapid launch and stable operations.

“The platform quickly attracted over 200 overseas partners following its launch, earning widespread recognition. Some partners even proactively expressed interest in adopting the same platform to train their own teams—a clear testament to its practical value and outstanding user experience.

By leveraging the aTalent platform to automate foundational training, eBaoTech’s Learning & Development team was able to focus on higher-value talent strategy initiatives. Partners significantly enhanced their professional capabilities, business conversion cycles shortened considerably, and the number of business projects increased, creating a virtuous cycle of training-driven enablement, capability development, and business expansion.”

— Robin Ling, Head of Internal and External Learning Platforms, eBaoTech

To provide a more comprehensive picture of the project’s impact, we also interviewed the eBaoTech project lead, who shares firsthand insights into the journey and business impact of this global partner training initiative. Click the link below to watch the full video and gain insights straight from the front lines.

eBaoTech (Shanghai) Co., Ltd. is committed to its mission of “Making Insurance Easy” by providing digital solutions for the global insurance industry. As one of the few Chinese software companies with world-class insurance technology systems, eBaoTech operates in over 30 countries, serving more than 300 insurance companies, agents, brokers, and ecosystem partners. It has established itself as a leader in the insurance technology sector.

eBaoTech empowers the insurance industry by enabling innovation and connectivity. Its digital solutions address the need for high-volume transactions, frequent business changes, and personalized insurance products, earning the trust of multinational insurance giants and leading local insurers alike.

Recognized for its technological excellence, eBaoTech has received numerous accolades, including:

•“National Key Software Enterprise” designation by the Chinese government

•Ranked among China’s “Top 10 Independent Innovation Enterprises”

•Designated as a “Key Software and IT Service Export Enterprise” in Shanghai

•Named a “China Outstanding Employer”

•Awarded the “National Planning Key Software Enterprise Certificate”

With a strong foundation in digital transformation, eBaoTech continues to drive innovation in the global insurance industry.

eBaoTech has already migrated some of its internal training programs to the platform and plans to expand its adoption further.

Moving forward, aTalent will continue to empower eBaoTech through seamless collaboration across internal teams and external partners, building a diversified talent development ecosystem that supports end-to-end learning and development—driving sustained growth in overseas markets and helping Chinese enterprises succeed on the global stage.