Customer Success | How a Leading Global Insurance Group Leveraged a Learning Management Platform to Drive APAC Business Growth
Industry: Finance
Project Duration: Jan 2025 – Present
About Project
Amid fierce competition for tech talent in the financial sector, a leading industry giant operating across key Asian markets—including Hong Kong, Singapore, Malaysia, the Philippines, Indonesia, Vietnam, Myanmar, and Cambodia—is undergoing a quiet transformation.
By implementing aTalent’s AI-powered Learning Management System (LMS), this financial institution, with over 70,000 employees, has significantly improved its internal tech talent fill rate. Additionally, its annual 4,000+ training sessions have become a powerful driver of business growth.
About Customer
With a 176-year legacy, having endured two world wars and multiple financial crises, our client (hereafter referred to as “P Group”) remains one of Asia’s largest life insurance companies. Dedicated to making health protection more affordable and accessible while promoting financial inclusion, P Group helps people live fulfilling lives. The company serves 18 million customers across 24 markets in Asia and Africa, offering life and health insurance as well as asset management services.
Project Challenges: Unlocking Learning Value in a Complex Ecosystem
For a large and continuously growing financial institution, talent is a critical competitive advantage. The company needs skilled professionals to collaborate with clients, develop new products, and maintain its technology infrastructure.
P Group aims to enhance internal talent mobility by upskilling employees, with a strong focus on high-growth job functions and leadership development. However, the company identified inefficiencies in content organization and distribution. Learning materials were often uploaded to the platform but rarely removed, resulting in a cluttered ecosystem filled with outdated information, making searches difficult and user experiences frustrating.
A poor learning experience can discourage engagement. If the company expects employees to actively develop their skills and take on new roles, the learning journey must be intuitive and easy to navigate. Another key challenge was fostering a culture that encourages employees to embrace continuous learning and growth.
P Group wanted to scale its learning initiatives but faced resource limitations. The ideal solution was automation, yet their existing learning tools lacked the necessary capabilities.
“Seeing an employee grow from answering customer calls to becoming a software developer brings me immense joy.“
Senior Learning Manager, P Group
Project Achievements
70000+
Active users on the platform
4000+
Instructor-led training sessions annually
aTalent’s Exclusive Solution
1. Building a Branded Learning Portal & Experience
P Group leveraged aTalent’s digital learning platform to create a branded learning portal tailored for employees. By utilizing the platform’s robust features, the company designed an engaging and effective learning experience.
2. Seamless System Integration
A major milestone of the project was integrating the new learning platform with Workday, Salesforce, Google Calendar, and other tools. The Workday integration allowed the company to import all user data fields, ensuring personalized learning content recommendations based on job roles, business units, and geographic locations.
The Google Calendar integration automatically generated course reminders when employees enrolled in training, significantly improving attendance and engagement for instructor-led sessions.
3. Transformational Impact of Automation
Automation was a game-changer, enabling P Group to efficiently support over 70,000 learners. Course enrollment could now be automated based on predefined rules, simplifying the registration process.
Additionally, P Group resolved content overload issues—rather than manually reviewing outdated materials, the system automatically removed them based on predefined criteria, such as content age or low engagement levels.
4. Maximizing Impact with Widgets
The platform’s widgets played a crucial role in improving learning engagement. A Compliance Widget clearly displayed mandatory training courses and deadlines, preventing compliance courses from getting lost among other learning materials. This differentiation significantly boosted course completion rates.
Meanwhile, a Popular Courses Widget showcased trending courses on the homepage, providing learners with clear learning pathways. Since its introduction, high-demand courses have seen a 75% increase in traffic.
“If you’re eager to explore more about cloud technology or digital learning, visit our platform and start your learning journey today.“
Senior Learning Manager, P Group
Digital Transformation Success
Since adopting the new AI-powered LMS, P Group has achieved remarkable learning outcomes and improved efficiency. Compliance training now progresses faster, enabling employees to meet regulatory requirements while expanding their skill sets.
Internal talent mobility has increased, with more employees transitioning into tech roles, leading to higher engagement and retention rates. At the same time, the most popular courses have seen a 75% increase in traffic.
With automation streamlining course registration and content management, the Learning & Development team can now focus on strategic initiatives that align with business objectives. Today, the platform hosts over 4,000 instructor-led training sessions annually.
The learning program has expanded to cover all business units, fostering a strong culture of continuous learning. By integrating LMS data with business intelligence tools, P Group now gains deeper insights into course performance, instructor effectiveness, and learner feedback. This data-driven approach helps them demonstrate the impact of learning initiatives and drive business growth.
In the era of digital transformation in finance, this successful collaboration between aTalent and P Group showcases how learning initiatives can be seamlessly integrated with business development.
By addressing key challenges in content management, user experience, and operational efficiency, P Group has built a smart learning ecosystem that enhances talent pipelines, optimizes operations, and drives business value. This case sets a benchmark for the industry, proving that AI-powered learning platforms can effectively support large-scale organizations.
For other financial institutions looking to develop a future-ready workforce, this success story offers valuable insights into building a strategic, scalable, and technology-driven learning framework.
